Delivery & Refund Policy

Last updated: September 2026

This Delivery & Refund Policy explains how C.M.M Solutions Limited delivers its products and services and the terms under which refunds may be provided. Because we primarily provide software and digital services, "delivery" refers to the provision of software access, deployment, or the completion of agreed work.

1. Nature of Our Products

C.M.M Solutions provides digital products and services, including customized software development, software licences and subscriptions (such as our banking, school, welfare, payroll, and shop management systems), implementation, and technical support. We do not ship physical goods.

2. Delivery of Services

• Customized software projects are delivered according to the milestones and timelines set out in the applicable proposal or service agreement. Delivery is typically made by deploying the solution, granting system access, or providing installation files and documentation.
• Software subscriptions and licences are activated and made available to you promptly after your payment is confirmed, usually within 1–3 business days, unless a different timeline is agreed.
• Support and maintenance services are delivered on an ongoing basis for the duration of the agreed period.

We will keep you informed of progress and notify you if any factor is likely to affect the agreed delivery timeline.

3. Confirmation of Payment

Once your payment is successfully processed through our payment provider (Paystack), you will receive confirmation by email. If you do not receive confirmation within a reasonable time, please contact us so we can verify the transaction.

4. Refund Policy

We want you to be satisfied with our services. Because our work involves digital products and dedicated effort, refunds are handled as follows:

• Before work begins: If you cancel a confirmed order before any work has started, you are entitled to a full refund of any amount paid, less any non-refundable third-party charges already incurred on your behalf.
• After work has begun: If a project is cancelled after work has commenced, refunds will be calculated based on the portion of work not yet performed. Fees for work already completed and delivered are non-refundable.
• Subscriptions: Subscription fees already used for an active period are non-refundable. You may cancel renewal at any time to avoid future charges.
• Duplicate or erroneous payments: If you are charged in error or make a duplicate payment, we will refund the affected amount in full once verified.
• Service not delivered: If we are unable to deliver a paid service and no acceptable alternative is agreed, you are entitled to a full refund for the undelivered service.

5. How to Request a Refund

To request a refund, contact us by email at cmmsolutionsltd@gmail.com or by phone, quoting your payment reference and the reason for your request. We aim to review and respond to refund requests within 5–10 business days. Approved refunds are made using the original payment method where possible.

6. Disputes

If you are not satisfied with a resolution, we encourage you to contact us directly so we can work towards a fair outcome before pursuing any external dispute process.

7. Contact Us

For any questions about delivery or refunds, please contact us:

• C.M.M Solutions Limited
• Volta Place, Airport Residential Area, Accra, Ghana
• Email: cmmsolutionsltd@gmail.com
• Phone: 020 825 866 / 0246 102 372 / 0246 623 172